+91 484 401 3357 /58
 

Help Desk & Customer Relationship Management

iBusiness Suite - CRM Module is a unique product from INI Technologies, which enables the fully streamlined functioning of all processes in the Customer Relationship Management.

 

iBusiness Suite - CRM Module is a unique product from INI Technologies, which enables the fully streamlined functioning of all processes in the Customer Relationship Management. Task Team definitions, Work flow definitions and ,Escalation Matrix definitions contribute to its uniqueness

Help Desk Management module submits trouble tickets (form-based support requests) through your web site. Help desk representatives can also raise the ticket on behalf of the customer. As a result you can ensure multiple modes of ticket raising i.e via phone or from website . Help Desk Management software is a tracking tool that enables your team to track, route and manage customer support requests. As a result, your organization can provide efficient and superior service, with increased customer satisfaction and retaining satisfied and loyal customers.

CRM and Help desk Management Software comprises of ticketing, work force management, task team definitions work flow and escalation matrix. The support request can be routed to the specialized team in the department based on the skill. Efficient escalation matrix ensures effective control

  • Trouble Ticket Numbering :Our solution will create unique ticket numbers for the complaints/trouble tickets.
  • Multi Category External User Support : iBusiness suite CRM, support multi category of users.
  • Provision for Categorizing : Severity/ Priority can be tagged with each tickets.
  • Communication Instruments : iBusiness suite CRM Software is has a provision for multiple modes of communication like E-mail/ mail/ SMS Alerts etc.
  • Complaint History :With the application you can get the complete case history of each customer issues like observations, actions taken, complaint status against each complaint, pending work status etc. And also can identify frequent failure points.
  • Account & Contact Management : Can easily maintain cards /contact information in categorized manner.
  • Access Control and Security : It is excellent Authentication and role based Access Control Mechanism (Dept Level, User Level, Privilege Level)