iBusiness Suite - CRM Module is a unique product from INI Technologies, which enables the fully streamlined functioning of all processes in the Customer Relationship Management. Task Team definitions, Work flow definitions and ,Escalation Matrix definitions contribute to its uniqueness
Help Desk Management module submits trouble tickets (form-based support requests) through your web site. Help desk representatives can also raise the ticket on behalf of the customer. As a result you can ensure multiple modes of ticket raising i.e via phone or from website . Help Desk Management software is a tracking tool that enables your team to track, route and manage customer support requests. As a result, your organization can provide efficient and superior service, with increased customer satisfaction and retaining satisfied and loyal customers.
CRM and Help desk Management Software comprises of ticketing, work force management, task team definitions work flow and escalation matrix. The support request can be routed to the specialized team in the department based on the skill. Efficient escalation matrix ensures effective control