iBusiness Suite - CRM Module is a unique product from INI Technologies, which enables the fully streamlined functioning of all processes in the Customer Relationship Management. Task Team definitions, Workflow definitions and, Escalation Matrix definitions contribute to its uniqueness
Help Desk Management module submits trouble tickets (form-based support requests) through your website. Help desk representatives can also raise the ticket on behalf of the customer. As a result, you can ensure multiple modes of ticket raising i.e via phone or from the website . Help Desk Management software is a tracking tool that enables your team to track, route and manage customer support requests. As a result, your organization can provide efficient and superior service, with increased customer satisfaction and retain satisfied and loyal customers.
CRM and Helpdesk Management Software comprises of ticketing, workforce management, task team definitions workflow and escalation matrix. The support request can be routed to the specialized team in the department based on the skill. Efficient escalation matrix ensures effective control
This is to certify that M/s INI Technologies Pvt. Ltd. has been providing us excellent services in respect of design, development, Hosting & maintenance of the Ecommerce website and iRetailPro (ERP) of Muthoot Precious Metals Corporation.They are closely associated with us in respect of the services mentioned above for the past 3 years and we have received satisfactory customer service from their part .
This is to certify that M/s INI Technologies Pvt. Ltd. has been providing us excellent services in respect of design, development, Hosting & maintenance of iTender-Tender Management Software with Web access Module.They are closely associated with us in respect of the services mentioned above since 2014 and we have received satisfactory customer service from their part .
This is certify that we Christ Nagar College placed the below order with INI Technologies Pvt Ltd and has been successfully completed the work. INI Technologies provide us satisfactory services in respect of Design, Development, Managed Hosting and Maintenance of the project. They are closely associated with us in respect of the services mentioned above for the past 6 years and we have received satisfactory customer service from their part. We wish you all success in your future endeavors.
This is certify that we Malankara Orthodox Syrian Church Medical College Hospital placed the below order with INI Technologies Pvt Ltd has been successfully completed the work. INI Technologies provide us satisfactory services in respect of Design, Development, Managed Hosting and Maintenance of the project. They are closely associated with us in respect of the services and we have received satisfactory customer service from their part. We wish you all success in your future endeavors.
