iBusiness suite sales force management focused on helping the Sales team to execute and manage the pre-sales process better and in an organized manner. The sales team is responsible for regularly capturing key customer interactions, any leads or opportunities.
This module allows top-level management to track all the interactions that have been made between the company/executive and the customer. Effective sales force management is vital to the growth of the organization.
It includes a contact management system which tracks the multiple levels of customer contacts like Administrative Contact, Technical Contact, Billing Contact, Decision Making Persons information etc.
Sales force modules support customer Customer Segmentation and Account Management. You create customer segments like Top Corporate, SME, Individual etc.
Customer Segmentation based on vertical In addition to segmentation based customer size it also allows to keep segmentation based on their business vertical such are Hospitality, Health Care, Education etc.
Customer Account Mapping
Moreover, we can map customers to the respective account manager/executive for consistency focused account Management with accountability.
Customer Order Login
The module allows external user
login to the system and knows the status.
Multi Currency: iBusiness suite ERP is envisaged for global business operations and it support multi currency, keeping one currency as base currency(eg: USD).So at each country the operations can be carried out in their local currency.
Call management― Plan for customer interaction accounts for the fraction of Interaction management engine reps that comply with the process and have successful calls
Opportunity management― If the process is followed correctly then a sales opportunity exists. The fraction of Interaction management engine reps that use the tools, comply with the objective are all measured.
Account management― For multiple opportunities with a customer the account is measured by the tools, process, and objectives
Day Reports – It supports the management for daily activity reports of the Sales Force Sales executives performance incentives and tracking
Complete sales activities, see the detailed company and contact records and view communication history in one place so you can manage leads without the hassle. Approve genuine leads and automatically assign follow-up tasks to sales reps. iBusiness suite lets you track all the right information about your leads.
When converting a single lead into a deal, factors like what actions need to be taken and when play a big role in closing. Through iBusiness suite sales, force management module sales person get all data regarding the lead. Based on that data salesperson can do proper follow up like calls and send a series of emails via drip campaigns to qualify them.
A quotation is generated which if “order placed” gets converted into a sales order. The sales order then flow into the back end (ERP) system for further execution and delivery.
This module allows top-level management to track all the interactions that have been made between the company/executive and the customer. Effective sales force management is vital to the growth of the organization. Access critical customer data including key contacts, communication history, and more — quickly and easily with iBusinesss.
Trouble Ticket Numbering: Our solution will create unique ticket numbers for the complaints/trouble tickets.