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Service

Service ERP enables full automation of The Professional Services Industry as well as the Repair & Maintenance Services sectors.

 

Service ERP enables full automation of The Professional Services Industry as well as the Repair & Maintenance Services sectors.It supports full business process management (even re-engineering) with workflow; starting from the business lead through the estimates, order processing, project/service management, billing, up to the renewal management of services. Role-based access controls give better security in your business-critical data. This ERP package has efficient workforce management featured with work in progress reporting and day reporting.

Having your business data available at the central repository that eliminates personal dependency on operations. iBusiness Suite SM gives you better control on your business and resources; it increases your business profits, and even it allows you to reach across the country or across the globe too.

Functional Modules of Service ERP
  • Sales Force Management
  • Customer Relations Management
  • Help Desk Management
  • Call Centre Management (IVR, ACD Voice Logging)
  • Service Order Management
  • Service Renewal Management
  • Machine and Tools Inventory
  • Materials/Parts Inventory Management
  • Field Engineers Management
  • Billing and Collections
  • Financial Management
  • Human Capital Management
  • Project Management
  • Fleet Management
  • Fixed Asset Management
  • ISO Document Management
Features
  • Lead Management
  • Team Management
  • Workflow Support
  • Support Priority Tagging
  • Skill-based case routing
  • Escalation Matrix
  • Mobile Application Support
  • Multi-State VAT/TAX Management Support
  • Supports Chain for Service Centers
  • Customer  Segmentation Support
  • Know Your Customer
  • Collection Bucket and Collection Control
  • Renewal Management
  • Centralized Stock Monitoring
  • Management
  • Inter-branch Stock Transfer
  • Van Sales/Service Support
  • Loyalty Points  Tracking and Redemption
  • Performance Tracking
  • Customer Satisfaction Survey
  •  Tracking
  • Sales Incentives and Commissions workouts
  • Bank Reconciliation
  • Mobile Application Support
Benefits
  • Create Satisfied Customers
  • Ensure Timely Service Delivery
  • Efficient Skill Management
  • Complete Customer Case History
  • Document Tracking
  • Materials Movement Tracking
  • Easy deployment
  • Fast Brach Rollouts
  • National Level or Global business Support